Return Policy

Return Policy — LUXXRI
Customer service

Return policy.

Our store offers a 30-day return window for most products, allowing you to initiate a return within 30 days of receiving your order. Certain vendors have different return periods and requirements — please review the vendor-specific policies below before initiating a return.

By vendor

Vendor-specific return policies.

Each vendor on the marketplace sets their own return terms. Confirm your vendor before starting a return.

Trendsi
US orders only. International not eligible.
7 days
to initiate from delivery date
  • Ship-back windowAdditional 7 days once return is approved
  • ConditionUnworn, unused, tags attached, original packaging
  • Restocking feeUp to 20% if requirements not met, or may be rejected
  • Return shippingCustomer covers, unless error or damage
  • Processing5–7 business days after arrival
Bazaar
Free returns on eligible items.
15 days
to return, any reason
  • ConditionUnworn, unused, tags attached, original packaging
  • CostFree of charge for eligible items
All other vendors
Standard marketplace terms.
30 days
standard return window
  • ConditionUnworn, unused, tags attached, original packaging
The process

How to initiate a return.

  1. Start directly from your online order history. No proof of purchase is needed when you initiate through your account.

  2. Once your request is submitted, we'll send the return instructions and, if eligible, a return shipping label.

  3. Run into any issues? Email us at support@luxxri.com — we're happy to help.

Good to know

Additional notes.

  • Items sent back without following the correct process may not be accepted.
  • Shipping fees are non-refundable unless otherwise stated.
  • Always review the vendor's return policy before purchasing.
If something's wrong

Damages and issues.

Please inspect your order on delivery and contact us immediately if the item is defective, damaged, or wrong — so we can evaluate the issue and make it right.

Exceptions

Items that can't be returned.

Certain product categories aren't eligible for return, along with sale items and gift cards. If you have questions about a specific item, contact us before purchasing.

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products (including ball gowns)
  • Digital goods
  • Personal care items (beauty, bodysuits, face masks, lingerie, jewelry, swimwear)
  • Hazardous materials, flammable liquids or gases
  • Sale items and gift cards
Exchanges

Exchanging an item.

The fastest way to get the item you want is to return the one you have. Once the return is accepted, place a new order for the desired item.

Regional notice

European Union 14-day cooling-off period.

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification.

As with our other returns, the item must be in the same condition you received it — unworn, unused, with tags attached, and in its original packaging.

After return

Refunds.

We'll notify you once your return has been received and inspected, and confirm whether your refund has been approved.

  • If approved: Your refund will be issued to your original payment method within 10 business days.
  • Processing delays: Your bank or credit card company may take additional time to process and post the refund.
  • Follow-up: If more than 15 business days have passed since your refund was approved, please contact us at support@luxxri.com.

Still have questions?

Reach our support team at support@luxxri.com and we'll get back to you.