Widerrufsrecht

Our store offers a 30-day return window for most products, allowing you to initiate a return within 30 days of receiving your order. However, certain vendors have different return periods and requirements. Please review the applicable vendor-specific policy below before initiating a return.

Vendor-Specific Return Policies

1. Trendsi

Returns are supported for U.S. orders. International orders are not eligible for return at this time.

• Return Window: Initiate a return within 7 days of the delivery date. Once approved, you have an additional 7 days to ship the item back.
• Condition Requirements: Items must be in their original condition — unworn, unused, with tags attached, and in their original packaging.
• Restocking Fee: Returns that do not meet these requirements may incur a 20% restocking fee or may be rejected.
• Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to an incorrect, defective, or damaged item.
• Processing Time: Returns are typically processed within 5–7 business days after the returned item is received.

2. Bazaar

• Return Window: Eligible items may be returned within 15 days of receiving the order, for any reason.
• Condition Requirements: Items must be in their original condition — unworn, unused, with tags attached, and in their original packaging.
• Cost: Returns are free of charge for eligible items.

3. All Other Vendors

• Return Window: Our standard 30-day return policy applies.
• Condition Requirements: Items must be in their original condition — unworn, unused, with tags attached where applicable, and in their original packaging.

How to Initiate a Return

• You can initiate a return directly from your online order history. No separate proof of purchase is required when the return is initiated through your account.
• Once your return request is submitted, we’ll provide the necessary instructions and, if eligible, a return shipping label.
• If you need assistance with your order or return, use the LUXXRI Chat Assistant at the bottom-right corner of our website or contact us at support@luxxri.com.

Additional Notes

• Items sent back without following the required return process may not be accepted.
• Shipping fees are non-refundable unless otherwise stated.
• Vendor-specific return requirements may apply, so please review the applicable policy before purchasing.

Damages & Issues

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and help determine the appropriate resolution.

You can use the LUXXRI Chat Assistant for quick order guidance or email us at support@luxxri.com.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom products, special orders, and personalized items, including ball gowns
• Digital goods
• Personal-care goods, including beauty products, bodysuits, face masks, lingerie, jewelry, and swimwear
• Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have questions about the return eligibility of a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a different item is generally to return the item you currently have. Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return it within 14 days, subject to applicable consumer-protection requirements.

Where applicable, returned items must be in the same condition in which they were received — unworn, unused, with tags attached, and in their original packaging.

Refunds

We’ll notify you once your return has been received and inspected and confirm whether your refund has been approved.

• If approved: Your refund will be issued to your original payment method within 10 business days.
• Processing Delays: Your bank or credit card company may require additional time to process and post the refund.
• Follow-Up: If more than 15 business days have passed since your refund was approved, please contact us at support@luxxri.com.