Shipping Policy:

Business Hours:
Our team operates from 9:00 AM to 5:00 PM (CST), Monday through Friday. Please note that any orders placed during the weekend will be processed on the following business week.

Shipping Origins:
Your orders may be shipped from various locations, including directly from our trusted vendors or from our warehouse, which may be located locally or overseas.

TRENDSI Vendor Shipping Times:
- Products shipped within the USA: Typically arrive within 2-5 business days.
- Products shipped from overseas: Please allow 5-8 business days for delivery.
- Trendsi's standard shipping fee is $5.99, regardless of the free shipping policy.

Processing & Shipping Details:
Each of our products has specific processing times and shipping details, which you can find on the product's page. The shipping times mentioned apply to orders headed to the USA, Canada, and the United Kingdom.

Shipping to Other Countries:
Customers ordering from countries outside of the aforementioned regions should anticipate an additional 5-10 business days for shipping.

We work diligently to dispatch orders on time; however, if there's a delay and your order doesn't arrive as scheduled, we promise to issue you a refund, either partially or in full, while you keep the product(s).

Shipping Upgrades:
We offer shipping upgrades at checkout, which may vary by the product and destination country. In cases where the product or country isn't eligible for expedited shipping, we will issue a refund for the upgrade fee. Please remember that while we can expedite shipping times, processing times are fixed and cannot be rushed.

Tracking Your Order:
Once your order is on its way, we'll send you a tracking number. Should your order require separate deliveries, we'll provide the respective tracking numbers for each parcel.

Customer Support:
Should you have any questions regarding shipping, please reach out to us at support@luxxri.com, or utilize our live chat service online. We're here to help ensure that your shopping experience is seamless from our door to yours.

Thank you for choosing to shop with us at luxxri.com. We're committed to providing you with timely and transparent shipping service.

Returns Policy

Our store offers a 30-day return window for most products, allowing you to initiate a return within 30 days of receiving your item. However, the possibility of a return depends on the individual vendor's policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Vendor-specific policies include:

1. Trendsi: Requires items for return to be in their original condition, with a 7-day period for initiating returns from the date of delivery and an additional 7-day window to return the items.
   • Orders not adhering to this may incur a 20% restocking fee or be outright rejected.
   • Shipping costs are non-refundable.
   • Customers cover the return shipping unless there's an error or the item is damaged.
   • Handling of returns can take 5 - 7 business days upon their arrival.
2. Bazaar's: Return policy allows you to send back an item within 15 days from the date you receive it. This can be done for any reason and is completely free of charge, as long as the item is in its original condition.

To start a return, you can contact us at support@luxxri.com, alternatively, you can Chat with us online. Please note that returns must be sent to the address provided to you upon request.

If your return is accepted, we’ll send you a return shipping label if eligible, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For detailed information about our return policy, please visit our official Refund Policy page:

Refund Policy

At Luxxri, we want you to shop with confidence knowing your selections will fit perfectly. To make this simple, we’ve standardized sizing across our store:

• Clothing: All vendors now use US sizing.
• Shoes: All vendors now use EU sizing.

However, a few long-standing vendors still offer clothing items in Asian sizing. These are:

• DOLLY TANG
• MISS CARP
• VOGUE BY NEKAR

Size charts are typically available for each product. For Trendsi products, size charts are available in the product description.

Clothing Size Conversion

Women’s Shoe Size Conversion

Men’s Shoe Size Conversion

Custom Clothing Measurement Guide

Bust: Measure around the fullest part of the chest, parallel to the floor. Keep tape snug but not tight.

Full Shoulder Width: Measure from shoulder edge to shoulder edge across the back, keeping tape horizontal.

Waist: Measure at the narrowest point of your waist, about 1 inch above the belly button.

Hips: Measure around the widest point of the hips/buttocks with feet together.

Heel Height: Stand straight with your intended shoes on and measure from head to floor.

Enter your measurements into the custom order page fields, specifying inches or centimeters. For questions, use our 'Chat Online' feature from 9:00 AM to 5:00 PM (CST).

If you’re still unsure about choosing the right Asian size for you, check out our practical sizing tips for extra guidance.